Product Return Policy
We will exchange products within 30 days of purchase and will gladly give a refund on retail products within 7 days (make-up and brushes excluded).
NEW GUESTS:
ABOUT CANCELATIONS & RETURNS: We encourage new guests to book over the phone or in person so we can answer any questions and match you with the stylist who best fits your needs. Guests are required to have a credit card on file to reserve an appointment. Your card will not be charged unless you do not show for your appointment or cancel outside of our 24‑hour cancellation policy.
NOT SATISFIED WITH YOUR SERVICE?: We are committed to excellence. If you are not fully satisfied with your service, please contact us within 2 weeks for a complimentary revision. We truly appreciate your feedback; it helps us grow and gives us the opportunity to meet your expectations.
Cancellations
48 Hour Cancellation Policy:
We totally understand that life happens! To ensure we can provide the best service to everyone, we ask for 48 hours' notice.
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If you cancel more than 48 hours in advance, we’ll happily reschedule you with no extra charge.
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If you cancel less than 48 hours before your appointment, a cancellation fee of 50% of the total service amount will be charged.
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A No-Show will be charged 100% of the service.
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Our front desk team will reach out to collect the fee, and no further appointments can be scheduled until the fee is paid. We truly value your time and appreciate your respect for our scheduling policies!
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Late rarrivals more than 15 minutes late to your appointment, we may need to reschedule you, and the cancellation fee will apply.
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To make sure you get the full experience, please try to arrive a little early!
Fine Print (Good things to know.)
Extensions
All guests must come in with DAY OF freshly washed hair to standard.
Luxury Detox Appointment upon request — includes shampoo before service, scalp detox, and blow dry.
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1 Row +$100
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2 Rows +$150
Non-refundable deposit due at booking, any cancellations of install appoint will result in loss of deposit.
All services include Hair + Custom Color of Extension Hair
Retainers for Color & Extension Services
For color appointments, a 50% retainer is required to book your appointment.
For extensions, a $700 deposit is required for 1 row and a $1100 deposit for 2 rows.
Retainers and deposits are non-refundable. However, if you need to reschedule and give 48 hours’ notice, your deposit is transferable.
To make an appointment,
call (214) 987-1919 or book online
Contact Us
7500 Windrose Avenue, Suite B193
Plano, TX 75024
Mon 10am - 5pm
Tues & Thurs 8am - 9pm
Wed, Fri & Sat 8am - 7pm
Sun 12pm - 6pm
5014 Miller Ave, Dallas, TX 75206
(Temporary Location)
Tues 9am - 7pm
Wed 8am - 3pm
Thurs 8am - 5pm
Fri 8am - 7pm
Sat 8am - 5pm
Sun Closed
